Return Policy
If you are not satisfied with your purchase of a Breville appliance from www.breville.sg, you may be eligible to return your appliance to Breville within 15 days from receipt of shipment. Please contact us for a Return Authorization (RA) number and begin our Returns Process.
Terms and conditions of Return & Refund Policy:
- The appliance must have been purchased directly from www.breville.sg. Breville cannot accept returns of Breville branded appliances purchased from other retailers or resellers.
- The purchased appliance must be in brand new condition with original packaging and accessories. Please note that Breville does not permit the return of or offer refunds for parts or accessories.
- Please contact us to commence the return process. Please do not return your appliance to Breville without first obtaining a Return Authorization (RA) number. Please note that Breville is not responsible for appliance that is lost or damaged without following our return process and without obtaining a valid Return Authorization (RA) number.
- The Return Authorization (RA) number is valid for 15 calendar days from issuance.
- If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, Breville will offer you a refund based on your original method of payment.
Dead On Arrival (DOA): Product Failure Out of the Box
A Breville appliance is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Breville within 15 calendar days of the invoice date. Breville will determine whether the product is DOA and will arrange for the DOA product’s return and ship you a replacement product at Breville’s expense.
For further information on warranty related claims, please refer to the Breville SG Warranty.
Breville Singapore Contact Information
| Online Form: | Ask Us |
| Phone Number: | +65 6254 1511 |
| Hours of operation: | 9.30am – 5.30pm |
| Returns Address: | 59 Jln Pemimpin, #03-00 L&Y Building, Singapore 577218. |
Refunds Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@yeoteckseng.com.sg and send your item to: 59 Jln Pemimpin, #03-00 L&Y Building, Singapore 577218.
Shipping returns
To return your product, you should deliver/mail your product to: 59 Jln Pemimpin, #03-00 L&Y Building, Singapore 577218.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at customerservice@yeoteckseng.com.sg for questions related to refunds and returns.